We take our responsibility as F1Fund's administrators very seriously. It's our job to provide a system deserving of your confidence — by advance screening for potential problems, by investigating issues brought to us by our pledgors, and by making sure that you and the whole community knows that even with these steps not every project will go as planned.
F1Fund is not a charity, nor do we “sponsor” or “endorse” our campaign creators. We simply provide the platform for people with needs and people who want to help to come together.
Campaign Creators are responsible for their projects. When you pledge to a campaign, you're trusting the creator to be honest and transparent with you, so if you don't know them personally or by reputation, look critically at the campaign. For example, is someone seeking pledges to help with monthly expenses but wants all their pledges up front? Do they lack any real detail in their campaign to help you feel comfortable? So remember, consider campaigns carefully before pledging. F1Fund doesn't evaluate a project's claims, resolve disputes, or offer refunds — pledgors decide what's worth funding and what's not.
Not all projects are legit!Not every egg is a good one. As F1Fund does not independently verify the accuracy or truth to campaigns, it’s possible that some campaigns will not be legitimate. Keep this in mind when you back a project.
Explore the project page. It should tell you everything you need to know, including details about the project and information — including a Verified Name — about the creator who's vouching for it. Do the types of pledges match the need they have? Have they provided sufficient information to help you feel comfortable? Does their story make sense?
Read what others say. If you're not sure about something, you can look elsewhere on the web. Does the creator have an online presence, or past work you can look at? Do people say good things about them? If you're curious about the thing they're creating, you can look into that, too. Has it been tried before? What happened then?
Ask questions. If there's something you want to know about a project, ask the campaign creator. And if you come across anything suspicious, just let us know — there's a “report this project” button on each page. That feedback helps us make sure no one's trying to abuse the system.
Be open and responsive. Let people know all about who you are and what you want to accomplish. And do your best to answer backers' questions and address their concerns, quickly and thoroughly — it's a great way to show people that you’re reliable, available, and committed to your project.
Be honest and ethical. It’s tempting to "sell" your campaign with glossy pitches and big promises, but backers can trust you much more when you're straightforward and honest.
We listen. We didn't just build F1Fund, we’ve been involved in the community for many years. Our Integrity team is always watching over the platform and reviewing reports from the community. Our community helps us make sure this is the safest, most effective platform around.
We monitor the system. Our Integrity team monitors campaigns before launching campaigns, we investigate suspicious activity on projects and all reports from pledgors.
We take action. Sometimes that just means asking someone to fix a problem. But when we find users or projects that abuse the system, we don't hesitate to suspend them.
Beware of "phishing." Phishing is when someone pretends to be a business you trust and asks for sensitive information. F1Fund will never ask for your Social Security number or full payment information over the phone or by email, and the only place we'll ask you to enter your password is on F1Fund's log-in screen. If anyone asks you for this information, or you think you've received a scam or hoax email from someone pretending to be affiliated with us, don't respond — just let us know.